Reviews
SM
Sarah M.
2 days agoGreat service and friendly staff! Highly recommended.
AI reply · generated
Thank you so much for your kind words! We're delighted to hear you had a great experience. See you again soon!
Post replyMulti-location growth platform
Turn local presenceinto real growth
The AI platform that helps multi-location brands manage their Google presence, engage customers and drive more people to their stores.
All locationsSearch locations, reviews, posts…N
Performance overview
247 locations · your local presence at a glance
Average rating
4.6+0.3
New reviews
300+18%
Profile views
98K+11%
Directions
4.6K+12%
Location performance
View all
London Bridge
4.8(320)
24%vs last month
Review sentiment
Details82Score
76%
positive this month
+6 pts
- Positive248
- Neutral38
- Negative41
Emma L.
Positive2 days ago
Amazing service and a beautiful store. The staff were super helpful and the products are fantastic.
AI reply · suggested
Hi Emma, thank you so much for your kind words! We're delighted to hear you had a great experience and look forward to welcoming you back.
Reply with AIAI Business Agent
NewHi! What are your opening hours today?
We're open from 10:00 to 22:00 today. See you soon!
Create a post
Share updates, offers or events across all 247 locations
New collection now in store! Visit us this week and discover the latest styles, new arrivals and pieces to refresh your wardrobe for the season.
Add imageSchedulePublish
How it works
From Google connection to local growth in three steps
Sign in with Google, select your locations, and start managing. No lengthy implementation.
- 01
Connect Google
Link your Business Profile organisation and verify access.
- 02
Select locations
Choose stores, regions, or brands, with permissions that match your team.
- 03
Manage at scale
Update listings, respond to reviews, publish posts, and track performance.
Built for multi-location brands
Everything you need to grow locally.
Nearby brings together all the tools your teams need to manage Google, engage customers and increase store visits, in one platform.
Post
Weekend brunch is back. Book a table at any of our 247 locations.
Schedule· 12 Oct, 10:00
Business information
Update hours, categories, photos and more across all locations.
London Bridge · Open · Closes 22:00 · 4.8 ★
Listings management
Get found across Google Search and Maps
Manage business profiles, categories, and media from a single dashboard, with bulk tools built for multi-location operators.
- Bulk edit at scale.
- Update business info, hours, attributes, services, and media across hundreds of locations in one action, not one by one.
- Live Google preview.
- See exactly how each listing appears on Maps and Search before you publish.
- One source of truth.
- Centralise data so every store shows accurate, consistent information on Google.
Listings management
Bulk editor
One change, every location
- London BridgeSynced
- Manchester CentralSynced
- Birmingham BullringBulk edit
- Leeds TrinitySynced
Publishing to Google
Category distribution
Consistent across your estate
PrimaryAdditional
Maps preview
Your Brand, London Bridge
Open · Sandwich shop 4.6 · Directions
Reviews management
Turn reviews into loyalty
Win every review moment at scale. Respond fast, stay on-brand, and build trust at every store.
- Unified review inbox.
- Every review from every location in one place. Filter by rating, location, or response status.
- Reply with AI.
- Generate on-brand responses instantly, or use templates and automation rules for routine replies.
- Track reputation metrics.
- Monitor response rate, average rating, and turnaround time across your entire portfolio.
Unified review inbox
Every location in one inbox
- Replied
London Bridge
Great service and fresh ingredients!
- Needs attention
Manchester
Long wait time during lunch rush.
Reply with AI - Replied
Leeds Trinity
Tasty food, friendly staff.
Response rate
94%
282 replied · 18 pending
Average rating
4.6- 5220
- 452
- 314
- 26
- 18
Sentiment analysis
See what customers feel, and why
Go beyond star ratings. Nearby analyses review language and surfaces the themes driving sentiment, with clear actions for your teams.
- AI topic extraction.
- Automatically identify themes in review language (food quality, wait times, cleanliness) and rank what's helping or hurting.
- Net sentiment scoring.
- Weighted sentiment scores with trends and period comparisons across your entire estate.
- Recommended next actions.
- Impact analysis tells teams which issues to fix first, which locations are outliers, and where to assign ownership.
Sentiment analysis
Sentiment score
82Improving
327 mentions · last 30 days
Positive Negative Score
Key drivers
- Taste & flavour+0.24
8 of 10 locations
- Service+0.19
7 of 10 locations
- Wait times-0.08
3 of 10 locations
Recommended next actionLow priority
Keep an eye on “Wait times”
Mildest remaining drag · appears across 3 of 10 locations · easy win for a few stores
Posts
Influence the moment before they walk in
Publish Google Posts, offers, and updates across locations, on-brand and on schedule.
- Posts calendar at scale.
- Plan and publish Google Posts from one calendar. Schedule campaigns across every location.
- Locally relevant, brand-controlled.
- Tailor offers and updates by store while your brand voice stays consistent.
- Organic local discovery.
- Reach high-intent searchers on Google without relying solely on paid media.
Posts calendar
July 2026
12 posts scheduled across 247 locations
Mon
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Upcoming this week
Summer menu launch
24 locationsWed 15 JulWeekend offer: 20% off
18 locationsFri 17 JulNew store opening
1 locationSat 18 Jul
12
live posts
15%
Engagement
Performance & analytics
See what Google discovery actually drives
Connect online discovery to measurable outcomes. Bridge Search and Maps impressions to website sessions, location by location.
- Google Business Profile insights.
- Track impressions on Search and Maps, engagement actions, and search terms, by location.
- GA4 location attribution.
- Tie website sessions back to individual Business Profiles, not just your main domain.
- Report with confidence.
- Share per-location reporting on how Google discovery turns into website sessions and engagement actions.
Performance & attribution
From discovery to action
Views on Search and Maps, last 30 days
SearchMapsActions
Engagement breakdown
- Directions4.6K3.2% CR
- Website3K2.1% CR
- Phone calls2K1.4% CR
- Menu clicks1.1K0.8% CR
GA4 attribution
Maps impression
A customer discovers your listing on Search or Maps
Website session
They click through to your website from that profile
Store visit
Nearby attributes the session to that Business Profile
Meet customers on the channel they already use
Connect WhatsApp to every location. One inbox, templates, and broadcasts, with conversation history tied to each store.
- One inbox for every location.
- Handle WhatsApp conversations across your estate from a single view, routed to the right store or regional team.
- Templates and broadcasts.
- Send approved replies and local updates at scale, with brand-safe controls for every location.
- History tied to each store.
- Keep conversation context with the location, so teams can pick up where the last shift left off.
WhatsApp inbox
Every chat in one inbox
London Bridge
Thanks, we’ll hold your table for 15 minutes.
2mManchester Central
Are you still serving the weekend brunch offer?
11m1Leeds Trinity
Opening hours for bank holiday?
1h1
This week
94%
Reply rate
1.9K
Conversations
247
Locations
Turn insights into action
Drive more people to your stores.
Improve your local visibility, attract high-intent customers and measure real-world impact, from profile views to direction requests.
- Optimise your Google presence
- Increase profile views, calls and direction requests
- Track performance across all locations
- Identify opportunities with AI-powered insights
All locations
247- London Bridge4.8(320)
Manchester Central4.7(286)
Birmingham Bullring4.4(198)
Leeds Trinity4.5(241)
London Bridge store
4.8(320)
Open · Closes 22:00
The local growth loop
One continuous cycle, not five disconnected tools
Nearby connects discovery, engagement, insight, action, and measurement so your team can run local growth as a system, not a spreadsheet.
Customer signals become actions. Actions become measurable outcomes. Those outcomes shape what your team does next.
Local growth system
One shared workflow across every location
247 locations connected
This week's operating loop
Every stage passes context to the next.
Discover
Listings
Be found on Google Search and Maps
Engage
Reviews · Posts
Win the moment with reviews and posts
Understand
Sentiment
Know what customers actually mean
Act
Recommendations
Fix what matters at the right locations
Measure
Performance
Attribute site traffic to each profile
Signal
Wait time is trending down
Review themes improved at 3 priority locations.
Action
Keep the staffing change
Apply the recommendation to the next busiest locations.
Measured outcome
82
/ 100
Sentiment score after the staffing change
Local visibility and growth for the AI era
Turn local presence into a compounding revenue channel
Local searches have high purchase intent. Effective visibility in local search results directly translates to physical traffic, store sales, and strong brand image.
- 0%
- of local searches lead to a same-day store visit
- 0%
- of those nearby smartphone searches result in a purchase
- 0%
- of consumers expect business owners to respond to reviews
- 0%
- of consumers trust online reviews as much as personal recommendations
Google/Purchased Digital Diary, 2016
Google/Purchased Digital Diary, 2016
BrightLocal, Local Consumer Review Survey 2026
BrightLocal, Local Consumer Review Survey 2026
Security & compliance
Enterprise-ready from day one
The controls and standards multi-location brands expect, without a six-month rollout.
Official Google APIs
Nearby connects through the official Google Business Profile and Google Analytics APIs.
Encrypted data handling
Customer and location data is encrypted in transit and at rest. Access is logged and auditable for enterprise compliance requirements.
Role-based access
Control who can edit listings, reply to reviews, or view performance. Regional teams see their locations; central teams see the full estate.
GDPR-ready practices
Built for European operators with data minimisation, consent-aware integrations, and clear privacy documentation for your legal team.
Built for your industry
Made for multi-location brands.
From retail and hospitality to automotive and professional services, Nearby powers local growth for multi-location brands across every vertical.
Retail
Drive store visits and sales with an optimised local presence.
Food & hospitality
Get discovered, engage diners, and increase reservations.
Health & beauty
Build trust at every practice, salon, and clinic.
Professional services
Attract more local customers to every branch.
FAQ
Common questions
Everything you need to know before connecting your locations.
How do I connect my Google Business Profiles?
Sign in with Google and authorise Nearby to manage your Business Profiles. Choose which accounts and locations to activate. Nearby syncs listings through Google’s APIs, so there is no custom integration project.
What can I manage from one dashboard?
Hours, contact details, categories, attributes, services, menus, photos, and Google posts, for a single store or across the estate. Bulk editors apply the same change to many locations at once, with templates for menus, posts, media, and review replies.
How does Nearby keep listings in good shape?
Profile health scores each location against listing completeness and quality, then surfaces the issues that matter most. The overview dashboard highlights critical fixes and warnings so teams can work the queue instead of hunting through Maps one store at a time.
Can I see how locations perform on Google?
Yes. Performance reporting uses Google Business Profile insights (searches, Maps and Search views, and how customers find you), with search-term insights so you can see which queries drive discovery. Filter by location and date range across the whole estate.
How do we handle reviews at scale?
Reviews land in one inbox with dashboards for volume, ratings, and response. Reply individually or with templates; optional reply agents can draft or send replies to a defined set of locations. Sentiment analysis groups feedback into themes so you can see what is lifting or dragging ratings.
How does website attribution work?
Nearby can tag each location’s website links with Business Profile UTMs, then connect Google Analytics 4. Sessions that match those tags are attributed to the specific listing, not only the main domain. Traffic we cannot confidently match is left out, so reports stay conservative.
Who is Nearby for?
Multi-location operators who want Google listings, reviews, posts, and performance in one product. Sign in with Google, pick the stores you want to manage, and start from a single dashboard.
How do I get started?
Create an account with Google, connect your Business Profiles, and activate the locations you want Nearby to manage. You can add more locations later from settings.